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Your Privacy Matters on data hkg

When you open an account with us, your personal information — from your deposit via DANA, OVO, GoPay or QRIS through to your live table sessions — stays…

Account data encryptionPayment information securedYour access rights explainedSupport in your language
data hkg Your Privacy Matters on data hkg
REACH OUR TEAM

Contact Us About Your Privacy

We answer privacy questions from players in Bandung, Medan and across Indonesia through multiple channels. Our support team is available to help you understand your rights, request data changes, or report a privacy concern. Reach out via live chat during lobby hours, email for formal requests, or call our Indonesia helpline for urgent matters.

Team online

Live Chat Support

Open our live chat from the lobby menu. Available during peak hours and weekends. Ask about account privacy, data requests, or payment security in real time.

Email Data Requests

Send formal privacy requests to our data team at [email protected]. Include your account ID and specify what data you need. Responses within 10 business days.

Phone Support

Call our Indonesia support line for urgent privacy or security concerns. Operators speak English and Indonesian. Lines open Monday to Friday, 9 AM to 6 PM Jakarta time.

SECURITY & TRANSPARENCY

How We Protect & Respect Your Privacy

Your account security is built into every layer of data hkg. We encrypt all payment information, including DANA, OVO, GoPay and QRIS transaction details, before they reach our servers.

Payment Encryption

DANA, OVO, GoPay and QRIS transfers are encrypted end-to-end. We never store card numbers or full account details on our servers. Payment processors handle sensitive details separately.

Account Verification

When you withdraw, we verify your identity and payment method match your account records. This step protects you from unauthorized withdrawals and fraud.

Cookie & Tracking

We use cookies to log you in, remember your settings and track how you use the lobby. You control cookie consent via your browser. Essential cookies keep your account secure.

Data Retention

Account records stay on file for seven years after closure, as required by anti-money-laundering law. Session logs and activity data are deleted after 12 months unless needed for an ongoing dispute.

Your Data Rights

You can download, correct or delete your personal data by submitting a request to our support team. Processing takes 10 business days. Deletion may not be possible if you have an outstanding withdrawal.

Privacy Questions

Our data protection officer reviews privacy concerns and requests. Contact [email protected] with the subject 'Privacy Request' to reach them directly within 48 hours.

Privacy Policy Questions Answered

Players in Indonesia often ask us how their data stays safe, what we collect and how they control it. Below are the questions we hear most and the direct answers about your privacy on data hkg.

We collect your name, date of birth, email, phone number and residential address during registration. When you deposit via DANA, OVO, GoPay or QRIS, we also store your payment method details. We track your lobby activity — which games you play and when — but not your game strategies or internal decisions.

We use your information to verify your identity, process deposits and withdrawals, detect fraud, and send service updates. We do not sell your data. Payment processors see minimal details needed to clear your DANA, OVO, GoPay or QRIS transfers. We share data with our anti-fraud partner only when suspicious activity is detected.

Yes. Email [email protected] with 'Data Request' in the subject line and include your account ID. We will send you a complete download of your personal information, activity history and payment records within 10 business days at no cost.

Account records — name, address, payment details — are kept for seven years after closure to comply with anti-money-laundering regulation in Indonesia. Session logs and gameplay data are deleted after 12 months. Depends on local law whether you can request earlier deletion.

Yes, we use cookies to keep you logged in and remember your settings. We do not track you on third-party websites. You can disable non-essential cookies in your browser; essential cookies are required for account security and cannot be turned off.

We can delete your account and personal information after your wallet balance is zero and no withdrawals are pending. Deletion takes 5 business days. Account history for anti-fraud purposes is retained for seven years but separated from your personal details.

Contact our data protection officer at [email protected] with 'Privacy Concern' in the subject. We respond within 48 hours. You can also call our Indonesia support line Monday to Friday, 9 AM to 6 PM Jakarta time, to discuss in real time.